FAQ

Free shipping is offered on all orders. Destinations regularly shipped to includes USA, Canada, the UK, Mexico. 

I ordered the wrong bracelet can I change it?  

Sure.  Let us know as soon as possible in a note on your purchase and we can change it right away if it has yet to shipped.  After it has shipped, there is nothing we can do.

My delivery hasn't arrived yet, what do I do? 

Our setup is such that items have to be dispatched from an overseas location to your home.  This process often takes between 15 and 30 business days.  You can also email us at info@zennbrae.com for more information.

What are the payment options?

We accept all major credit cards.

My order is damaged/faulty can I get a replacement? 

Yup, just send the item back to us and we'll replace or provide credit for it for you within 15 days of receiving your order.

I made a large order but not all the items have arrived yet?

We ship items out in small groups so that you don't get charged a lot at customs, and also as to avoid you waiting for items that may take a little longer. 

I want to return the item, can I get a refund?

Within 30 days after receiving the bracelet, you can return it for a full refund if you are unhappy with it! The bracelet must be in the original packaging and shipping fees will be the customer's responsibility. 

Just email info@zennbrae.com and let us know. Then you can mail it to:
PO box 57070 East Hastings, Vancouver
British Columbia, V5K1Z0